Licensee benefits

(full system management and support, and issues of compliance)

1. Online based support services in order to reduce support costs.
2. Automated notification for the subscriber to complete the registration process.
3. Automated Authentication process.
4. Full compliance with “court order” based requirements relating to access of information, without compromising the subscriber's rights.
5. Security services (as per the Security document).
6. Multi-lingual support. This is implemented as per the Licensee’s requirements, at the Licensee's expense.
7. Built in Billing engine for Value Added Services (VAS).
8. Multiple price schedules for VAS as required.
9. Individual Billing, or group billing for VAS.
10. Automated payment collection and tracking services (includes credit cards, direct deposits, and post-billing account management, with itemised billing.
11. Fraud management system for credit card transactions.
12. Detailed report generation facilities.
13. Full set of Sales and Marketing documentation to support the Agents.
14. Full set of support documentation to support Agents, companies, and subscribers.
15. Full message tracking, fault identification and compete message delivery support point-to-point.
16. Both online and offline subscriber verification techniques.
17. Number range/block management including number block reservation/s per company/agency as required.
18. Transaction tracking system in order to reverse system changes, and/or track system accesses for human error/fraud identification and reversal.
19. Batch Processing for deferred tasks or batch runs. Specifically orientated to large mailer based system requests, report generation, etc.
20. Multi-level Administration. Administrators can be given specific and focussed rights based on their required administration of the system.
21. Full control of the various roles of various system access, from entry level subscribers through to System Administrators.
22. HIGHLY stable, scalable, and redundant design and implementation to suite the requirements of a “mission critical” telco level service offering. (see “Security and Redundancy Considerations” documentation in this regard).
23. System anomaly tracking. This being an entire system in itself to track and report on the condition of various critical measurables of the implementation (known as “ServerPerf”).
24. Biggest Benefit: FaxPlatform developers are accessible to assist with specific bespoke development requirement/s, and/or dynamic system problems should they occur, right here in South Africa.